When I will receive my order?
Usually orders are delivered within 2-5 work days. Delivery time may be prolonged during periods of sales, offers or due to significant increase in number of orders.
Where do you deliver to?
Orders are delivered only in Lithuania. If you want to order products with delivery abroad, please contact us at info@probiosanus.com
How much does delivery cost?
For orders with the total amount (after all sales and deductions) less than 40 €, delivery in Lithuania costs 3 €.
For orders with the total amount (after all sales and deductions) equal to or greater than 40 €, delivery in Lithuania is free.
For orders with the total amount (after all sales and deductions) equal to or greater than 40 €, delivery in Lithuania is free.
Can I collect my order by myself?
Unfortunately, there is no option to collect your order by yourself. All orders are sent by courier.
Do I have to create an account to make an order?
No, you can make an order without creating an account. The account allows you to make orders faster, see order history, however it is not required to make an order.
What is a coupon/discount code? How can I use it?
Coupon/discount code gives a discount for your product cart (in euros or percentage) in our e-shop. Coupon/discount codes are not applied for products sets or products on promotion/sale, unless indicated otherwise. Coupon/discount codes have validity periods. Coupon/discount codes are announced on channels of our choice (newsletters, social media, partners etc.). Offers and discounts are not cumulative and cannot be combined, unless indicated otherwise. Coupon/discount code can be used only in our e-shop by entering the Coupon/discount code under product cart and pressing the button “Apply Coupon”. If a discount is not applied, make sure that you inserted the correct coupon/discount code, pressed the button “Apply Coupon” and that products in the cart match the conditions of the coupon/discount code. If coupon/discount code is still not applied, please contact us by phone during work hours +37065717662 or at any time by email info@probiosanus.com – we will get back to you as soon as possible.
Do PROBIOTIC products have expiration date?
PROBIOTIC cleaning and laundry products expire after 3 years from production date.
Whom do I contact if I have questions?
If you do not find the information that you are looking for, please contact us at info@probiosanus.com, in urgent cases – by phone +37065717662.
